servicepublic.gov.cm: CAMEROON’S PUBLIC SERVICES MOVE TOWARDS A DIGITAL FUTURE

Driving Cameroon’s public administration towards greater digital efficiency, the Minister of Public Service and Administrative Reform, Mr Joseph LE, chaired a validation meeting on the national public service portal on Tuesday, 10 November 2026, at the MINFOPRA Club Hall. The meeting brought together representatives of various government ministries and the service provider, ADWA SARL, to examine the platform ahead of its official launch.

Initiated following an instruction from the Head of State, President Paul BIYA, and placed under the authority of the Prime Minister, Head of Government, Dr Joseph DION NGUTE, the portal is designed to centralise access to administrative services and accelerate their digitalisation. It brings together services offered by 40 government institutions, giving greater visibility to administrative procedures and facilitating access for citizens and businesses.

The bilingual platform features approximately 1,250 administrative procedures organised into 25 thematic categories. Users can consult the documents required, applicable fees and steps involved in obtaining a service without having to travel to administrative offices. During the demonstration, the Director of the Information Systems Division explained that the portal is accessible through any web browser and integrates existing digital applications, including AIGLES and PASSCAM, providing a single access point to various administrative services.

In his welcome remarks, Minister Joseph LE welcomed the participation of representatives from the different administrations, stressing the importance of their involvement in addressing the challenges associated with the digitalisation of public services.

Ahead of the official launch scheduled for 18 December 2026, each administration was requested to appoint a focal point who would be granted access to the platform. Representatives received USB flash drives containing reference documents, service procedures and guidelines for reviewing, correcting, completing and submitting information relating to their respective institutions. This exercise is intended to ensure the reliability and accuracy of the information published on the portal.

The meeting further clarified the responsibilities of the five institutions involved in the project’s implementation: MINFOPRA, as project owner and content provider; MINPOSTEL, responsible for coordination and government policy; ANTIC, in charge of security and digital trust; ART, responsible for regulating connectivity; and CAMTEL, tasked with network hosting.

Jessica NDANJI N.

Journalist, Communication Unit.